Refund Policy

Try before you buy

Every new account gets a one-time free allowance, with no payment details required. It exists so you can find out whether Nexora helps you before any money changes hands. We would rather you used it than asked for a refund.

14-day refund

If you buy a subscription and change your mind, email support@nexoracards.app within 14 days of the charge. You do not have to give a reason, though telling us what went wrong helps us fix it.

If you have used less than 10% of that period's credits, we refund the charge in full and do no arithmetic.

If you have used more, we refund the share you have not used. Spend a third of your credits and two thirds of the money comes back. The reason is simply that credits are spent the moment you press a button. The work has been done and paid for on our side, and we cannot un-spend it. What you have not used is still yours, and you get it back.

This applies to the first charge of a new subscription and to one-off top-up or credit packs the same way.

Renewals

Subscriptions renew automatically. If a renewal catches you by surprise, email us within 14 days of that charge and the same rule applies: untouched means a full refund, part-used means the rest back. We will cancel the subscription at the same time so it does not happen again.

When something is broken on our side

If the service was unavailable, or an action charged you credits and returned nothing usable, that is our problem and the time limit does not apply. Tell us what happened and we will refund the affected period or restore the credits, whichever fits better.

Cancelling

You can cancel at any time and keep access until the end of the period you have paid for. Cancel from the Account screen inside the add-on, or from the billing portal linked in your purchase receipt, or by emailing us.

Cancelling stops future charges. It does not by itself refund the current period, so ask if you want that too.

Your legal rights

If you are a consumer in the UK or the EU, you have a statutory right to cancel a purchase of digital services within 14 days. Where a service has already begun at your request, that right allows the trader to keep an amount proportionate to what was actually supplied. That is the rule set out above, and the reason it is written that way.

Nothing here reduces your statutory rights, and where they give you more than this policy does, they win. Consumers elsewhere may have similar rights under local law, which this policy does not affect.

How to ask

Email support@nexoracards.app from the address on the account, or reply to your purchase receipt. Paddle is our merchant of record and processes the refund; it usually appears within 5–10 business days depending on your bank.