If it is not for you
Refund Policy
Last updated 27 August 2026.
There is a free trial so you can find out before paying, and a 14-day refund if you paid anyway and it did not work out.
Try it free before you pay. If you paid and it is not working for you, email us within 14 days and we will refund it. If something on our side broke, we will refund it whenever it happened.
Try before you buy
Every new account gets a one-time free allowance, with no payment details required. It exists so you can find out whether Nexora helps you before any money changes hands. We would rather you used it than asked for a refund.
14-day refund
If you buy a subscription and change your mind, email support@nexoracards.app within 14 days of the charge and we will refund it in full. You do not have to give a reason, though telling us what went wrong helps us fix it.
This applies to the first charge of a new subscription and to one-off top-up or credit packs.
Renewals
Subscriptions renew automatically. If a renewal catches you by surprise and you have not used the new period's allowance, email us within 14 days of that charge and we will refund it and cancel the subscription.
If you have already used a substantial part of the allowance for the period, we will normally cancel the subscription so it does not renew again, rather than refund a period you have used. Ask anyway, because we would rather sort it out than have you feel cheated.
When something is broken on our side
If the service was unavailable, or an action charged you credits and returned nothing usable, that is our problem and the time limit does not apply. Tell us what happened and we will refund the affected period or restore the credits, whichever fits better.
Cancelling
You can cancel at any time and keep access until the end of the period you have paid for. Cancel from the Account screen inside the add-on, or from the billing portal linked in your purchase receipt, or by emailing us.
Cancelling stops future charges. It does not by itself refund the current period, so ask if you want that too.
Your legal rights
If you are a consumer in the UK or the EU, you have a statutory right to cancel a purchase of digital services within 14 days. This policy is intended to meet or exceed that right, and nothing here reduces it. Consumers elsewhere may have similar rights under local law, which this policy does not affect.
How to ask
Email support@nexoracards.app from the address on the account, or reply to your purchase receipt. Paddle is our merchant of record and processes the refund; it usually appears within 5–10 business days depending on your bank.